At Donors World, we aim to make the donation process clear, secure, and transparent. This Refund Policy explains when a donation may be refunded and how to request one.

1. Donations

Donations made through Donors World are generally considered voluntary contributions and are not refundable once successfully processed, except in the circumstances described below.

By submitting a donation, you acknowledge that you are voluntarily contributing the amount selected and authorize the applicable payment provider to process the transaction.

2. When a Refund May Be Issued

A refund may be considered in the following circumstances:

* The donation was made accidentally or duplicated.
* An incorrect donation amount was entered due to an obvious error.
* The transaction was processed more than once because of a technical issue.
* The transaction was unauthorized or fraudulent.
* A refund is required by applicable law.
* Donors World determines, at its discretion, that a refund is appropriate.

Refund requests should be submitted as soon as possible after the transaction.

3. How to Request a Refund

To request a refund, contact us at:

Email: support@donorsworld.online

Please include:

* Your full name
* Email address used for the donation
* Donation amount
* Date of the transaction
* Transaction or payment reference, if available
* Reason for requesting the refund

For security reasons, do not send your full credit card or debit card number by email.

4. Processing of Approved Refunds

Once a refund is approved, we will initiate the refund to the original payment method used for the donation whenever possible.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.

5. Unauthorized Transactions

If you believe a donation was made without your authorization, please contact us immediately at support@donorsworld.online.

We may request information necessary to investigate the transaction and may work with our payment processor to resolve the matter.

6. Chargebacks and Disputes

We encourage donors to contact us before initiating a payment dispute or chargeback so that we can attempt to resolve the issue directly.

Nothing in this policy limits any rights you may have under applicable consumer protection or payment laws.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

8. Contact Us

If you have questions about this Refund Policy, please contact:

Donors World
Email: support@donorsworld.online
Website: https://donorsworld.online